Privacy Policy

At Brij Villa Jaisalmer, we hold your privacy in the highest regard. This Privacy Policy outlines how we collect, utilize, safeguard, and disclose personal information provided by our guests and prospective visitors across our digital presence and physical sanctuary.

1. Information We Collect

To deliver bespoke hospitality and tailored desert experiences, we may collect personal details including, but not limited to:

• Identity & Contact Details: Full name, nationality, official government-issued identity cards (Aadhaar, Passport, Visa), phone number, email address, and home address.
• Reservation & Stay Information: Arrival and departure dates, room preferences, dietary requirements, special event bookings, and desert excursion details.
• Financial Information: Payment card details, billing addresses, and transaction records required for processing reservations.
• Digital Activity: IP address, device specifications, browser type, and interaction metrics gathered while browsing our digital portal.

2. How We Use Your Data

Your information is handled with absolute care and utilized strictly for legitimate operational purposes:

• Fulfilling room reservations, concierge requests, and personalized guest services.
• Processing secure billing and maintaining transaction audit trails.
• Complying with statutory guest registration requirements mandated by local law enforcement and government authorities in Rajasthan, India.
• Sending confirmation communications, essential stay alerts, and curated promotional updates (only with explicit consent).

3. Confidentiality & Third-Party Disclosure

We do not sell, rent, or trade guest data to third parties. Information is only shared under strict confidentiality in the following limited circumstances:

• Verified Service Providers: Trusted partners such as payment gateway processors, booking engine providers, and official desert safari operators bound by non-disclosure agreements.
• Legal & Regulatory Mandates: Foreigner Regional Registration Offices (FRRO), local police departments, and statutory bodies where mandated under Indian law.

4. Data Security

We employ enterprise-grade digital encryption (SSL/TLS), secure access protocols, and physical administrative controls to shield your sensitive personal data against unauthorized access, loss, or alteration.

5. Cookies & Analytics

Our web portal utilizes minimal analytical cookies to optimize page performance, personalize browsing experiences, and analyze site traffic patterns. You retain full control over cookie preferences through your individual web browser settings.

6. Guest Rights & Inquiries

You reserve the right to access, amend, or request the deletion of your personal information stored with us, subject to statutory record-retention requirements under Indian hotel regulations.