Terms & Conditions

Welcome to Brij Villa Jaisalmer. By accessing our web portal, initiating a room reservation, or experiencing our hospitality services, you agree to comply with and be bound by the following Terms and Conditions.

1. Reservations & Payments

• Booking Confirmation: All reservations are subject to room availability and confirmation upon receipt of the required advance payment or valid credit card authorization.
• Tariff & Taxes: Room rates are quoted in Indian Rupees (INR) and are subject to applicable statutory Goods and Services Tax (GST) as mandated by the Government of India.
• Payment Authorization: Full or partial advance payment must be settled as specified during booking to guarantee your stay.

2. Check-In, Check-Out & Identification

• Standard Timings: Check-in is available from 02:00 PM onwards, and Check-out must be completed by 11:00 AM. Early check-in or late check-out is subject to availability and prior confirmation.
• Government ID Requirement: In compliance with Government of India regulations, all domestic guests must present a valid government-issued photo ID (Aadhaar Card, Driving License, Voter ID, or Passport) upon check-in. PAN Cards are not accepted as valid proof of identity.
• International Guests: Foreign nationals and NRIs must present a valid Passport and a current Indian Visa or OCI card.

3. Cancellation & Refund Policy

• Standard Notice: Cancellations made 14 days or more prior to arrival date will receive a full refund, subject to administrative transaction charges.
• Late Cancellations: Cancellations made within 7 to 13 days of arrival will incur a 50% retention charge of the total booking value.
• No-Shows & Early Departures: Cancellations made within 7 days of arrival, no-shows, or early departures will be charged 100% of the total stay amount with no entitlement to a refund.
• Peak Season: Special cancellation windows apply during peak festival dates, New Year periods, and desert festival seasons.

4. Desert Experiences & Excursions

Bespoke desert safaris, camel rides, and cultural performances organized by Brij Villa are subject to prevailing weather and terrain conditions. While maximum care is taken to ensure safety, guests participate in outdoor desert activities at their own risk.

5. Property Rules & Guest Conduct

• Property Care: Guests are expected to treat property assets, heritage architecture, and amenities with respect. Any deliberate damage or loss caused during the stay will be charged directly to the guest’s folio.
• Quiet Hours: To maintain a serene environment for all residents, quiet hours are observed across room corridors and courtyards from 10:00 PM to 07:00 AM.
• Non-Smoking Policy: Smoking is strictly prohibited in all indoor suites and enclosed guest spaces. Designated outdoor smoking zones are provided.

6. Limitation of Liability

Brij Villa Jaisalmer shall not be held liable for any loss, damage, or theft of personal valuables left unattended in guest rooms or public areas. In-room electronic safes are provided for guest security. Furthermore, the property is not responsible for delays or service disruptions caused by events beyond our control (Force Majeure), including extreme natural weather events or government mandates.